ACCOUNT MANAGER
Company: Netchex
Location: Dallas
Posted on: October 26, 2024
Job Description:
Come Join Netchex, as an Account ManagerJoin Netchex: Where
Innovation Meets Payroll Excellence. At Netchex, we're not just
about numbers and spreadsheets. We're a dynamic team that thrives
on innovation, collaboration, and making a real impact. Backed by
private equity, Netchex is evolving its product offering with
advanced AI/ML technologies to better serve its clients and their
employees. We are looking for our next Account Manager -The Job
-
We're on the hunt for a dynamic and ambitious Account Manager to
join our high-energy and growing Account Management Team. Are you
ready to take your career to the next level? As a field based
Account Manager, you'll be at the forefront of our growth strategy,
managing, retaining, and expanding a portfolio of key accounts.
This isn't just a job-it's an opportunity to make a significant
impact. You'll be the driving force behind our client
relationships, uncovering new business opportunities, and ensuring
our customers are not just satisfied, but delighted. Key to success
is measured through the revenue retention and expansion of your
book of accounts. Additionally, you are responsible for being an
ambassador of the Netchex brand as you become a trusted partner to
your book of business. Here's what the job entails: - -Vision &
Strategy -
- Collaborate with Leadership:Partner with Senior Leadership and
internal or client Board Members on current and future corporate
strategic plans related to the client(s). Creates new relationships
with key contacts within the customer organization and into new
departments and divisions on future state Payroll and HR
initiatives. - -
- Analyze and Strategize:Examine customer business drivers,
challenges, organization, and decision-making processes. Transform
these insights into strategic actions that drive business growth
for both Netchex and the client. Align customer needs with business
objectives. - -
- Define Strategy:Lead and define the strategy for the client,
ensuring alignment with overall business goals. Conducts Discovery
and Solutioning sessions and work with the customer to set a
roadmap for partnership towards Talent Development and Payroll
maturity. - -
- Develop Strategic Plans:Foster the creation and acceptance of
the Strategic Account Development Plan among Management, team
members, and stakeholders. - -
- Drive Revenue Growth:Ensure revenue growth aligns with
board-set goals through a focus on customer revenue retention and
revenue expansion. - -Customer Excellence -
- Exceed Expectations:Ensure exceptional strategy and performance
related to co-created KPIs or SLAs. -
- Enhance Relationships:Maximize relationships to introduce new
or expanded services within client base. Utilize expert
relationship management to optimize decision-making between Netchex
and customer organizations. - -
- Advocate for Customers:Represent customer voices, business
needs, and priorities within Netchex to ensure top-tier service. -
- Align Departments:Coordinate Netchex's departments to act on
priorities and objectives, delivering unified responses to
customers. -Business Development & Budgeting -
- Monitor and Adjust:Oversee revenue pipelines, making necessary
adjustments for sustainable growth. -
- Identify Opportunities:Monitor the marketplace, competition,
and internal data to develop new recommendations for business
upsell and cross-sell opportunities while maintaining or increasing
revenue and profitability. -
- Recommend Solutions:Identify customer product and service
requirements, providing recommendations to product departments
regarding products and pricing policies. Resolve issues arising
from various departments, including functional teams or related
client teams -
- Create Proposals:Create proposals, assist with RFPs, and
negotiate pricing -
- Represent Interests:Advocate for Netchex's interests within the
customer organization. -Required Skills and Qualifications: -
- Experience:5+ years in client service roles with a proven track
record of driving and implementing revenue growth or related
Account Management experience with track record of revenue target
attainment. - -
- Customer Relationship Management: Ability to schedule and lead
customer account review, discovery, solutions, and business impact
meetings both virtually and onsite from a strategic lens. - -
- Product/ Technical Acumen: Ability to articulate the business
value of Netchex's solutions and how they solve customer challenges
and create a return on investment. Partner for the vision of how we
enable their business growth. - -
- Travel: Onsite customer meetings vary for the size/complexity
of the account. % of travel based on geographical territory size.
Travel up to 60% based on territory. -
- Internal Operations: Ability to follow set internal sales and
customer relationship standards with process and technology
adherence. - -Netchex is an equal opportunity employer. We are
committed to creating a diverse and inclusive workplace where all
employees feel valued, respected, and empowered. We do not
discriminate based on race, color, religion, sex, sexual
orientation, gender identity or expression, national origin, age,
disability, veteran status, or any other legally protected status.
Our hiring decisions are based on qualifications, merit, and
business needs. -If you require reasonable accommodation during the
application or interview process, please let us know. We believe
that diversity drives innovation, and we welcome applicants from
all backgrounds to join our team.
Keywords: Netchex, Flower Mound , ACCOUNT MANAGER, Executive , Dallas, Texas
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