(English/Spanish) Account Resolution Representatives

Company: YSTA Services Inc
Location: Fort Worth
Posted on: October 25, 2024

Job Description:

Join Our Growing Team at Payless Power!
Now Hiring Bilingual (English/Spanish) Account Resolution Representatives

Are you an experienced customer service professional fluent in both English and Spanish? Are you Ready to grow your career with a dynamic company? Payless Power is expanding, and we need experienced Account Resolution Representatives to help resolve customer issues and provide exceptional service.

Start Date: Monday, December 9
Shift: 9 AM to 5 PM, Monday - Friday
Pay: $18/hour

Please click the link below to get started!

Note: Only applicants who complete the survey and attach their resume will be considered.

https://go.cultureindex.com/p/nWUOPnX243Hn37



Key Responsibilities:

As an Account Resolution Representative, you will play an integral role in our customer service team. Your goal will be to resolve customer concerns and ensure their satisfaction with our services. You will also work collaboratively with the team to continuously improve processes.

In This Role, You Will:


Serve as the main point of contact for customer inquiries via phone, email, and live chat.
Demonstrate exceptional problem-solving skills to resolve issues swiftly and effectively.
Proactively enhance service quality by staying informed about company policies and procedures.
Maintain a solution-focused attitude in all customer interactions to foster positive relationships.
keep detailed records of customer engagements and collaborate with your team for continuous improvement.


The Ideal Candidate Will Have:


Minimum of 1 year experience resolving customer concerns; inbound/outbound call center experience is a plus.
Proficiency in Microsoft Office Suite and strong multi-tasking abilities.
Exceptional verbal and written English communication skills; fluent in both English and Spanish.
Strong problem-solving skills, capable of resolving customer concerns quickly and effectively.
Attention to detail, ensuring that customer records are accurately maintained.
Ability to collaborate with team members to enhance service quality.


Benefits:


Medical, Dental, Vision Insurance
401(k) with company match
Paid Time Off and Holidays
Professional development opportunities


Payless Power is an Equal Opportunity Employer.

Payless Power Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

NOTE: Due to the High Volume of Applications, only those who complete the Survey and Attach

their Resume will be Considered.
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Keywords: YSTA Services Inc, Flower Mound , (English/Spanish) Account Resolution Representatives, Other , Fort Worth, Texas