Emergency Call Take Professional
Company: Med-Trans Corporation
Location: Richardson
Posted on: November 3, 2024
Job Description:
More Information about this Job:
MTC Call Take Professional
Pay rate $17.40! Opportunity to promote from within!
Brand New Location in The Colony, Covered Parking and Outdoor
Space!
Transfer Capabilities across the entire GMR footprint.
JOB SUMMARY
Responsible for performing radio, telephone, and computer
operations necessary to notify the appropriate flight personnel in
accordance with departmental procedures. Reviewing, confirming, and
verifying preflight risk assessments for completeness. Responsible
for monitoring, tracking, and logging progress of flights. Having
situational awareness of the current and forecasted weather along
the planned route of flights to assist in the safe conduct of
flights. Pass critical flight information to the Pilot in Command
and the Operational Control Specialists.
RESPONSIBILITES
- Respond to customer needs accordingly.
- Understands medical terminology and adequately implements
critical listening skills to accurately process air transport
requests.
- Allocates air resources properly as the need arises by
application of appropriate decision-making rules and approved
protocols.
- Responsible and accountable for completeness and accuracy of
paperwork related to their position prior to completion of
shift.
- Responsible for accurate and complete data entry for the
shift.
- Responsible for generating applicable reports and checking for
accuracy.
- Assists in locating scene of incidents and selecting the
safest, fastest route to such scene using all available locator
aids.
- Relays instructions from supervisors, messages and emergency
information.
- Maintains a current working knowledge of all company policies,
procedures, rules, regulations, and memorandums.
- Follows established parameters/formats in receiving requests
for service.
- Responsible for knowledge and use of equipment, including but
not limited to the computer, printers, 911 equipment, recording
devices, telephones, and other equipment as assigned by
superiors.
- Adhere to all company policies and procedures.
- Maintain competency and enhances professional growth and
development through continuing education, conferences, and
seminars.
- Maintain positive behaviors, approaches, attitude and
commitment to interpersonal service toward customers, visitors, and
coworkers.
- Adherence to and compliance with information systems security
is everyone's responsibility. It is the responsibility of every
computer user to: Know and follow Information Systems security
policies and procedures. Attend Information Systems security
training, when offered. Report information systems security
problems.
- Maintain all department required certifications/licensures,
working knowledge of applicable center equipment and applications,
attend department meetings, training sessions and participate in
quality improvement activities as they relate to all established
standards.
- Perform other duties as assigned
QUALIFICATIONS:
- High school diploma or equivalent.
- Skilled in reading and writing English.
- Ability to communicate clearly on the radio and telephone.
- Ability to record, transmit, and report information
accurately.
- Ability to efficiently utilize all equipment assigned to
him/her.
- Ability to manage multiple tasks simultaneously.
- Possess good typing skills with speed and accuracy necessary to
efficiently process emergency and non-emergency calls.
- Ability to understand basic computer applications.
- Minimal medical training or telecommunications experience or,
have at least one year's experience as an EMS or public safety
dispatcher. (Preferred)
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS:
- Must be able to perform job duties in a fast-paced
environment
- Attention divided between issues requiring multi-tasking
- Deal with emergency and time sensitive situation on an ongoing
basis
- Able to perform under circumstances of emotional stress
- Ability to make quick and accurate critical decisions
- Frequently required to sit for long periods of time
- Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception, and
ability to adjust focus.
- Hearing: Perceiving the nature sounds at normal speaking levels
with or without correction and having the ability to receive
detailed information through oral communication and making fine
discriminations in sound.
Why Choose Med-Trans ? As a leader in helicopter air ambulance
services, Med-Trans is one of Global Medical Response 's (GMR)
family of solutions. Our GMR teams deliver compassionate, quality
medical care, primarily in the areas of emergency and patient
relocation services. View the stories on how our employees provide
care to the world at . Learn how our values are at the core of our
services and vital to how we approach care and check out our
comprehensive benefit options at .
EEO Statement:
Global Medical Response and its family of companies are an Equal
Opportunity Employer, which includes supporting veterans and
providing reasonable accommodations for individuals with a
disability.
Keywords: Med-Trans Corporation, Flower Mound , Emergency Call Take Professional, Other , Richardson, Texas
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