FlowerMoundRecruiter Since 2001
the smart solution for Flower Mound jobs

L2 Support Representative

Company: VirtualVocations
Location: Grand Prairie
Posted on: November 19, 2024

Job Description:

A company is looking for an L2 Support Representative to enhance customer satisfaction and retention.



Key Responsibilities

Act as a product knowledge expert within Support
Receive and resolve escalated tickets from L1 support
Develop documentation and training materials for support operations


Required Qualifications

Bachelor's Degree or equivalent practical experience in Customer Service
A minimum of one year of experience in a Customer Support position in a SaaS environment
Experience using Intercom, Zendesk, or other Customer Service software
Experience using G-Suite and Microsoft Applications

Keywords: VirtualVocations, Flower Mound , L2 Support Representative, Other , Grand Prairie, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Flower Mound RSS job feeds