Loss Prevention Officer
Company: Marriott International, Inc
Location: Grapevine
Posted on: October 24, 2024
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Job Description:
Additional Information
Job Number24183037
Job CategoryLoss Prevention & Security
LocationGaylord Texan Resort & Convention Center, 1501 Gaylord
Trail, Grapevine, Texas, United States, 76051
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY Patrol all areas of the property; assist guests
with room access. Monitor Closed Circuit Televisions, perimeter
alarm system, duress alarms, and fire life safety system. Lock
property entrances when required. Conduct daily physical hazard
inspections. Respond to accidents, contact EMS or administer first
aid/CPR as required. Assist guests/employees during emergency
situations. Notify appropriate individuals in the event of
accidents, attacks, or other incidents. Defuse guest/employee
disturbances. Call for outside assistance if necessary. Complete
incident reports to document all Security/Loss Prevention related
incidents. Handle all interruptions and complaints. Resolve safety
hazard situations. Escort any unwelcome persons from the property
without interrupting the orderly flow of property operation. Report
to scenes of vehicle accidents/thefts. Call for assistance using
proper code responses. Complete a Loss Prevention shift
summary/daily activity report. Maintain confidentiality of all
Security/Loss Prevention and property reports/documents; release
information only to authorized individuals. Conduct investigations
and gather evidence. Conduct interviews with relevant parties.
Follow all company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; complete safety
training and certifications; ensure uniform and personal appearance
are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely. Develop and maintain positive working
relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards. Stand,
sit, or walk for an extended period of time. In addition, some
states may have additional licensing/registration requirements to
be considered for this position. Read and visually verify
information in a variety of formats (e.g., small print). Visually
inspect tools, equipment, or machines (e.g., to identify defects).
Enter and locate work-related information using computers and/or
point of sale systems. Move at a speed required to respond to work
situations (e.g., run, walk, jog). Stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
50 pounds without assistance and objects weighing in excess of 75
pounds with assistance. Grasp, turn, and manipulate objects of
varying size and weight, requiring fine motor skills and hand-eye
coordination. Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and
down stairs and/or service ramps. Reach overhead and below the
knees, including bending, twisting, pulling, and stooping. Perform
other reasonable job duties as requested by Supervisors. PREFERRED
QUALIFICATIONS Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Supervisory
Experience: No supervisory experience. License or Certification:
None -Marriott International is an equal opportunity employer. -We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law.Why have less when you
can have MORE - all under one roof? Rooted in our expertise and
leadership in meetings and experiences, Gaylord Hotels
intentionally deliver environments, services and programming that
bring people together in an extraordinary way. The heart of our
brand are STARs, who are creative, entrepreneurial and dedicated to
providing thoughtful, big-hearted service to guests. At Gaylord, we
provide STARs with opportunities well beyond that of a traditional
hotel-offering you endless career opportunities, the extras, and
MORE. In joining Gaylord, you join a portfolio of brands with
Marriott International. Be where you can do your best work,---
begin -your purpose, -belong -to an amazing global--- -team, and
-become -the best version of you.
Keywords: Marriott International, Inc, Flower Mound , Loss Prevention Officer, Professions , Grapevine, Texas
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